Projects

  • Established a feedback culture within a service with staff recruitment, development and retention issues
    • Observed educator and leadership practices
    • Provided feedback to the leadership team and developed an action plan for the service
    • Modelled best practice alongside educators and facilitated professional discussions on practice
    • Designed and implemented a performance development process 
    • Modelled the process, including providing growth feedback and goals for underperforming staff
    • Supported and mentored the Director and Educational Leader
    • Provided the Gift of Feedback professional development to the leadership team and room leaders 
  • Conducted investigations into serious incidents in three services
    • Reviewed and evaluated relevant documents
    • Assessed compliance with regulations and the requirements of the National Quality Standard
    • Supported service leadership to make the changes needed and performance manage staff where required
    • Interviewed staff and families and provided feedback
    • Met with stakeholders, gathering and sharing information
    • Developed reports for the management company with recommendations for actions and change 
  • Undertook an efficiency review for a local council with education and care services 
    • Reviewed and evaluated financial and operational documents provided by the council
    • Visited each site and met with service directors to gather information about how they operate
    • Developed and implemented a staffing review 
    • Developed a report with recommendations 
  • Developed and facilitated tailored professional development sessions
    • Presented a full day session for area managers/service support on child development, teaching and learning in the early years and how they can support their teams more effectively
    • Presented the Gift of Feedback for nominated supervisors from a management company
    • Presented the Gift of Feedback at a national conference
    • Guided a culture setting for all staff at a service
    • Guided a leadership development and strategic planning session for service leaders
    • Presented mentoring training and coached new mentors
  • Ongoing support for a community based service 
    • Observed and evaluated the issues affecting poor staff morale and absence due to illness
    • Advised the management board on service practices and developed and implemented an action plan
    • Conducted a staffing review and implemented recommendations about future staffing
    • Redeveloped and consulted with staff on new staff rosters
    • Inducted and continue to mentor the new director
    • Supported staff through conflict resolution
    • Support the recruitment and retention of new staff, establishing a mentoring program for all staff
    • Conducted a mock assessment and rating exercise developing recommendations for review and improvement
    • Advised on Quality Improvement Plan and service practices to support ongoing quality improvement
  • Assessment of services practices against the National Quality Framework
    • Preparing for assessment and rating
    • Developing quality improvement plans
    • Advice and guidance for Excellent rating applications